Privacy Policy

Last Updated: 23 Sept, 2025

Care Leader Training respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Act 1988 and Privacy Principles.

1. INFORMATION WE COLLECT

1.1 Personal Information
We collect the following types of personal information when you interact with our website or services:

Contact Details: Name, email address, phone number, business address
Business Information: Current occupation, business plans, investment capacity, property details
Technical Information: IP address, browser type, device information, website usage patterns
Communications: Records of phone calls, emails, and other communications with our team

1.2 How We Collect Information
We collect personal information through:

Website Forms: Contact forms, download forms, booking forms
Phone Calls: When you call us or we call you
Email Communications: When you email us or subscribe to our communications
Cookies and Tracking: Website analytics and user behaviour tracking
Third-Party Sources: Referral partners (with your consent)

2. WHY WE COLLECT YOUR INFORMATION

We collect and use your personal information to:

Provide our childcare centre setup and consulting services
Respond to your inquiries and booking requests
Send you requested resources (checklists, guides, etc.)
Keep you updated about our services and industry information
Improve our website and services
Comply with legal and regulatory requirements
Manage our business operations and client relationships

3. COOKIES AND WEBSITE TRACKING

3.1 Cookies We Use
Our website uses cookies and similar tracking technologies for:

Essential Functions: Website functionality and security
Analytics: Google Analytics to understand website usage (anonymised)
Marketing: Google Ads conversion tracking and remarketing
User Experience: Remembering your preferences and improving navigation

3.2 Google Ads and Remarketing
We use Google Ads and remarketing services, which means:

Google may show you our ads on other websites based on your visit to our site
We use Google conversion tracking to measure ad performance
Google’s privacy policy applies to their data collection and use
You can opt out of personalised ads at www.google.com/settings/ads

3.3 Managing Cookies
You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

4. HOW WE STORE AND PROTECT YOUR INFORMATION

4.1 Data Security
We implement appropriate technical and organisational measures to protect your personal information, including:

Secure servers and encrypted data transmission
Access controls and staff training
Regular security reviews and updates
Secure backup and recovery procedures

4.2 Data Storage
Your personal information is stored:

On secure servers in Australia
In cloud-based systems with appropriate security measures
For as long as necessary to provide services and meet legal requirements
In accordance with Australian privacy laws

5. WHO WE SHARE YOUR INFORMATION WITH

5.1 Limited Sharing
We do not sell, rent, or trade your personal information. We may share your information with:

Service Providers: CRM systems, email marketing platforms, website hosting, payment processors
Professional Advisors: Lawyers, accountants, auditors (when necessary)
Government Bodies: When required by law or regulation
Business Partners: Only with your explicit consent

5.2 Third-Party Services
We use reputable third-party services that comply with privacy laws and maintain appropriate security measures. These may include:

Customer Relationship Management (CRM) systems
Email marketing platforms
Website analytics and hosting services
Payment processing services

6. YOUR PRIVACY RIGHTS

Under Australian privacy law, you have the right to:

6.1 Access Your Information
Request access to the personal information we hold about you.

6.2 Correct Your Information
Request correction of inaccurate or incomplete personal information.

6.3 Delete Your Information
Request deletion of your personal information (subject to legal requirements).

6.4 Restrict Processing
Request that we limit how we use your personal information.

6.5 Data Portability
Request a copy of your personal information in a portable format.

6.6 Withdraw Consent
Withdraw consent for marketing communications at any time.

7. MARKETING COMMUNICATIONS

7.1 Consent
We only send marketing emails to people who have provided consent or have an existing relationship with us.

7.2 Unsubscribe
You can unsubscribe from marketing emails at any time using the unsubscribe link in emails or by contacting us directly.

7.3 Business Communications
If you are our client, we may continue to send service-related communications necessary for our business relationship.

8. INTERNATIONAL TRANSFERS

Some of our third-party service providers may be located outside Australia. When we transfer personal information overseas, we ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy law.

9. DATA RETENTION

We retain your personal information for as long as:

You remain a client or prospective client
Required for legal, accounting, or regulatory purposes
Necessary to resolve disputes or enforce agreements
You have consented to longer retention

When no longer needed, we securely delete or anonymise your personal information.

10. CHILDREN’S PRIVACY

Our services are directed at adults seeking to establish childcare businesses. We do not knowingly collect personal information from children under 16. If we discover we have collected such information, we will delete it immediately.

11. PRIVACY POLICY CHANGES

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with the “Last Updated” date. For material changes, we may provide additional notice.

12. COMPLAINTS AND CONTACT

12.1 Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, contact us at:

Care Leader Training
Email: [email protected]
Phone: [Your Phone]
Address: [Your Address]

12.2 Privacy Complaints
If you have a privacy complaint, please contact us first. We will investigate and respond within 30 days. If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. COMPLIANCE

This Privacy Policy is designed to comply with:

Australian Privacy Act 1988 and Privacy Principles
Australian Consumer Law
Google Ads policies and requirements
General Data Protection Regulation (GDPR) best practices

Effective Date: This Privacy Policy is effective from [Current Date].